Help & FAQ

Delivery is free to most metro areas in Australia and New Zealand. Remote or regional locations may incur an additional delivery fee, calculated at checkout from your postcode. The Helsi™ Ice Plunge is delivered kerbside (drop-off only) on a pallet; unboxing, assembly and installation are up to you.

You receive a tracking number by e-mail when your order ships. You can also check the status under “Track your order” with your order number and e-mail address. Orders with several items may arrive in more than one parcel.

Yes. You can return any Helsi™ product within 30 days of delivery for a refund, even if you have used it. Return shipping is at your cost and a 25% restocking fee applies; the refund policy has the details. Your rights under the Australian Consumer Law are not affected: you are also entitled to a refund, replacement or repair if a product is faulty, not as described or otherwise fails to meet the consumer guarantees.

Please check your delivery and contact us right away if an item is damaged or you received the wrong item.

No. Helsi™ One Sauna Dome is designed for indoor use only. Place it on a flat, dry floor near a socket.

Helsi™ One Sauna Dome has 132 LEDs: 66 red at 630–660 nm and 66 near-infrared at 810, 830 and 850 nm. The heat comes from graphene far-infrared heaters in the domes and the mat.

Extended on its mat, Helsi™ One Sauna Dome needs a floor area of 200 × 80 × 3 cm and a nearby 230 V socket. Folded away it stands upright at 100 × 76.5 × 48 cm, about the size of a side table.

Helsi™ One Sauna Dome has a five-year warranty for residential use and two years for commercial use. The warranty page lists what is covered and how to make a claim.

Delivery is free to most metro areas in Australia and New Zealand; regional delivery is calculated at checkout from your postcode. It arrives with the domes, the mat and the rechargeable Bluetooth controller.

Yes. The controller has three modes: infrared, red light or both, so you can run a red light session without the far-infrared heaters.