Shipping and Returns
In accordance with our 30-day risk-free return policy, returns are accepted within 30 business days of receiving the product.
To request a return, contact us at support@helsi.life and provide your order number.
To qualify for a return, all returned items must be in their original condition, unused and in their original packaging. Please note that return shipping costs are the responsibility of the customer.
If your return is accepted, instructions will be sent via email. Items sent back to us without first requesting a return will not be accepted.
Shipping the Helsi Ice Plunge
The Helsi Ice Plunge is delivered in a durable plywood crate with an integrated pallet to ensure safe transport.
Due to its size and weight, proper preparation is essential for a smooth delivery and setup process.
Delivery Crate Dimensions and Weight:
- External Crate Dimensions: 215L x 87W x 120H cm
- Crate Weight: 280 kg
- Unit Weight (outside crate): 210 kg
Uncrating and Initial Handling
- Dismantling the Crate: A screwdriver is required to remove the plywood panels. Carefully remove the plywood panels and dispose of the packaging responsibly.
- Lowering the Unit: The Ice Plunge is delivered on a +15 cm pallet and must be carefully lowered to ground level before it can be moved. Due to the 210kg weight of the IcePlunge, a minimum of four people (or mechanical assistance) will be required.
- Moving the Ice Plunge: Once lowered, provided the access route is clear and level, your plunge can be relocated using its built-in wheels or a pallet jack. If there are obstacles such as stairs, uneven surfaces, or significant height differences, a minimum of four people (or mechanical assistance) will be required to safely move your bath into its desired location.
Damages and issues
Please inspect your order upon receipt and contact us immediately if:
- your item is defective,
- your item is damaged or,
- you receive an incorrect item