Helsi™ Product Warranties

Helsi One Sauna Warranty

Clearlight Saunas Australia Pty Ltd ABN 18 603 858 108 (“Clearlight”, “we”, “us”, “our”) is dedicated to providing high-quality wellness products to enhance your health and well-being. This warranty is provided to the original natural purchaser (“You”, “Your”, “Purchaser”) of our Helsi One Sauna and ensures that this product is free from defects in material and quality under regular use and service.

1. Definitions and interpretation

1.1 “Defect” means any defect in the material or workmanship of the Helsi One Sauna that means that it is unusable for normal operation, but, for the avoidance of doubt, excludes:

(a) defects or failures that are caused or contributed to by any:

(i) modification to that Helsi One Sauna made or authorised by the Purchaser, that Clearlight has not authorised in writing in advance; 

(ii) Excluded Matter; and

(b) fair wear and tear of the Helsi One Sauna,

and references to Defective have a corresponding meaning.

1.2 “Excluded Matter” means any matter stated under clause 4 of this warranty.

1.3 “Helsi One Sauna” includes the factory installed power supply and any authorised accessory supplied by us (or our authorised distributors or resellers) with a Helsi One Sauna.

1.4 “Regular Use” means using the Helsi One Sauna for the recommended duration (being 5-60 minutes per session) and frequency (no more than four (4) times daily) as outlined in its User Manual, and that the Red Light on the Helsi One Sauna is used for no more than 15 minutes per session and only once daily by any one person. 

1.5 “User Manual” means the product/user manual which is supplied or made available by us for the Helsi One Sauna which contains instructions for the installation, maintenance and use of the Helsi One Sauna.

1.6 “Warranty Period” means two (2) years.

1.7 In this warranty:

(a) the singular includes the plural number and vice versa;

(b) "includes" and “including” mean respectfully "includes" and “including” but without limitation;

(c) a word or phrase which is given a defined meaning in this Deed, any other part of speech or grammatical form in respect of such word or phrase has a corresponding meaning; 

(d) a heading is for reference only. It does not affect the meaning or interpretation of this warranty.

2. Warranty Activation Requirement

2.1 To be eligible for the warranty described in this document, the warranty for each product must be activated within 30 days from the date of purchase by:

(a) visiting our website at https://au.helsi.life/pages/warranty and navigate to the Warranty Registration page; and

(b) completing and submitting the warranty activation form with the required information, including the product serial number and proof of purchase.

2.2 If You do not activate the warranty within 30 days, Your warranty will come into effect immediately on the date of purchase, and we will be entitled to and will assume that there were no faults, issues, or defects with the Helsi One Sauna or related parts or the installation process.

3. General Coverage

3.1 This warranty applies to any Defect:

(a) due to faulty materials or quality in the Helsi One Sauna;

(b) that appears during or subsequent to Regular Use of the Helsi One Sauna in accordance with the parameters outlined in the User Manual,

and that the Purchaser provides written notice to Clearlight within the Warranty Period, which notice must set out:

(c) details of the alleged Defect and any applicable circumstances surrounding the Defect, including, where applicable, photographs and video of the Helsi One Sauna (where capable of being captured); and

(d) proof of purchase for the Helsi One Sauna from an authorised distributor or reseller of Clearlight (where applicable), which clearly shows the date and place of purchase and/or such other documentation as may reasonably be required by Clearlight.

3.2 In the case where a Helsi One Sauna is repaired or replaced, the replaced or repaired Helsi One Sauna will be subject to the remainder of the original Warranty Period or a period of three (3) months, whichever is greater.

4. Warranty Exclusions

4.1 This warranty does not apply to or cover any damage or malfunction to the Helsi One Sauna:

(a) that is normal wear and tear of the Helsi One Sauna;

(b) that is used for commercial purposes;

(c) caused by the misuse, abuse, negligence or otherwise not using it in the manner intended as provided in its User Manual, including but not limited to failing to operate, maintain and/or clean the product in accordance with the User Manual and/or neglecting to address minor issues or abnormalities which escalate into more significant issues over time;

(d) from modifications, repairs or other work by anyone other than by a person authorised by Clearlight;

(e) caused by accidents, including but not limited to dropping the product, kicking or walking into the product, exposure to water (unless specified as waterproof), or improper installation where that installation was not performed by us;

(f) caused by the Helsi One Sauna being installed or used not inside a structure which is secure from weather and that is weatherproof;

(g) environmental exposure (including but not limited to storms, direct or indirect sunlight, snow, ice) or exposure to excessive heat, moisture, water, ice, snow, dampness or humidity;

(h) caused by adverse external conditions such as power surges and dips or thunderstorm activity, incorrect voltage, power supply or non-authorised electrical connections, exposure to abnormally corrosive conditions, use of non-authorised and non-standard parts, use of defective and/or incompatible parts;

(i) caused by usage exceeding Regular Use or not in accordance with the usage times contained within the User Manual;

(j) caused by external factors such as sharp objects, excessive force or improper storage;

(k) resulting from chemicals or other substances or cleaning methods not strictly in accordance with the User Manual;

(l) caused by the Purchaser, or any person entrusted with the Helsi One Sauna by the Purchaser, failing to follow Clearlight’s oral or written instructions as to the storage, installation, use and maintenance of the Helsi One Sauna;

(m) improper handling or transportation of the Helsi One Sauna, including failure to adhere to the recommendations within the User Manual.

4.2 We do not warrant that the app is compatible with all devices. It is the Purchaser’s and any user’s responsibility to ensure proper connectivity to the app and proper setup and functionality of any Wifi. Issues with any personal device, internet connectivity or user error are specifically excluded.

4.3 We do not warrant consumable parts of the Helsi One Sauna that are expected to degrade over time, such as but not limited to batteries, light bulbs (other than LEDs), batteries, UV lamps, filters and Ozone generators unless the failure has occurred due to a defect in materials or quality.

4.4 Non-factory installed components, parts and accessories are not warranted against Defects in material or quality, and may cause or contribute to Defects arising in Helsi One Sauna and its parts and components that otherwise would be warranted. If a Helsi One Sauna and its parts and components are exposed to non-approved modifications or parts, this entire warranty is voidable at our option. 

4.5 To the maximum extent permitted by law, Clearlight’s determination of the existence of any Defect and the cause of any Defect will be conclusive.

4.6 The warranties provided in the warranty do not apply at all where:

(a) the Helsi One Sauna was classified as a display model at the time of purchase by the Purchaser; 

(b) the Purchaser is unable to provide proof of purchase documentation;

(c) the Helsi One Sauna was improperly installed (unless it was installed by us);

(d) the Helsi One Sauna was not properly used and/or maintained in accordance with the User Manual;

(e) any of the components of the Helsi One Sauna have been tampered with;

(f) the Purchaser is a corporation or other entity that is not a natural person.

5. Claim Process

5.1 Steps to Make a Warranty Claim

(a) Contact Customer Support: Contact Clearlight Customer Support via the chat bubble on our website https://au.helsi.life/pages/contact .

(b) Complete the Warranty Claim and submit all relevant and prompted information.

5.2 Faulty Products

(a) If we determine that the Helsi One Sauna is Defective or not as described, we may first attempt to repair the product. You must allow our technician’s reasonable access to the Helsi One Sauna to inspect, assess and repair the product. 

(b) If our technicians determine that a repair is not possible, we will provide a replacement product or refund to You the purchase price paid for the product, as per Your preference. If the product is being returned to us, we will cover the cost of the return and provide You with instructions on how the product may be returned.

(c) If You elect for a replacement product, Clearlight may deliver to You a different product provided that it shall be substantially the same as, or superior to the type and specification of the product which is being replaced, in the event that Clearlight has discontinued manufacturing or supplying the Defective product at the time of supply.

6. Returns Policy

6.1 Change of Mind

We understand that sometimes You may change Your mind about a purchase. However, please note that we do not offer or accept returns for change-of-mind situations. Please consider Your purchase carefully and contact our team if You have any questions before making Your purchase.

7. Limitation of Liability

7.1 Clearlight’s liability under this warranty is limited to repairing or replacing the Defective Helsi One Sauna or refunding the purchase price. Clearlight is not responsible for any consequential, indirect, incidental, special or punitive damages or losses, whether direct or indirect, from any cause whatsoever arising from the use or inability to use the product. This includes any financial losses if the product is used commercially.

7.2 Under no circumstances will Clearlight be liable for any special or consequential damages including, but not limited to loss of use, loss of profits, loss of sales or business, loss of agreements or contracts, loss of anticipated savings or loss or damage to goodwill, of any kind.

7.3 Under no circumstances is Clearlight liable to any third party for any loss or damage whatsoever which arises from Your having or use of a Helsi One Sauna.

7.4 You release Clearlight from all liability in respect of personal injury or death or damage or loss of property of any person including yourself arising wholly or in part from Your acts, omissions, negligence, breach of duty, breach of contract or breach of this Warranty to the extent allowed by law.

8. Disclaimer

8.1 To the fullest extent allowed by law: 

(a) all implied warranties are hereby disclaimed in their entirety; 

(b) this limited warranty takes the place of all other warranties, express or implied;

(c) this warranty supersedes any other warranties, including those from affiliates, agents or distributors.

8.2 The Helsi One Sauna is not a medical device and nothing in this warranty or the User Manual is or is intended to be medical advice. We do not warrant that any Helsi One Sauna will provide any particular or intended result, pain relief or that use of Helsi One Sauna is appropriate for the user’s circumstances.

8.3 We recommend that every user of a Helsi One Sauna consults with a medical professional before using any of our products. 

8.4 It is the responsibility of the user of the Helsi One Sauna to, and we recommend that each user of the Helsi One Sauna obtain advice from a suitably qualified medical expert or professional regarding the use of the Helsi One Sauna prior to such use, and that the user complies with any recommendations and advice provided. It is the user’s responsibility to practise safe use of the Helsi One Sauna.

8.5 You must at all times comply with all applicable laws and regulations when installing, using or moving any Helsi One Sauna.

9. Consumer Rights

9.1 These warranties are in addition to (and separate from) statutory warranties and are for the benefit of natural person Purchasers in a residential or domestic (consumer) context only.  These warranties do not apply to corporate purchasers, or for use in a commercial context.  

9.2 Nothing in this warranty purports to modify or exclude the conditions, warranties and undertakings, and other legal rights, under the Australian Competition and Consumer Act and other Australian laws.

10. Contact Information

10.1 For any questions or to make a warranty claim, please contact:

Clearlight Saunas Australia Pty Ltd ABN 18 603 858 108

2/78 Rajah Road, Ocean Shores, NSW, 2483, Australia 

Phone: (02) 9000 1975

Email: support@helsi.life 

11. Additional terms

11.1 Transferability 

This warranty may not be transferred, sold, donated, gifted or assigned to a third party except with the prior written consent of Clearlight, in its sole and absolute discretion. Absent written consent, only the original purchaser can make claims hereunder. 

11.2 No Modification

No agent, dealer, distributor, service company or other party is authorised to change, modify, or extend the terms of this warranty in any manner whatsoever. Any warranty so provided shall be solely their separate obligation.

11.3 Governing Law

This warranty and any dispute or claim arising out of or in connection with it or its subject matter formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of New South Wales, Australia. 

11.4 Severability

If any term of this warranty is found to be invalid, illegal or unenforceable, that term is severed from this warranty and the remaining provisions shall remain in full force and effect.

Helsi Ice Plunge Warranty (Residential)

Clearlight Saunas Australia Pty Ltd ABN 18 603 858 108 (“Clearlight”, “we”, “us”, “our”) is dedicated to providing high-quality wellness products to enhance your health and well-being. This warranty is provided to the original natural purchaser (“You”, “Your”, “Purchaser”) of our Helsi Ice Plunge and ensures that this product is free from defects in material and quality under regular use and service.

1. Definitions and interpretation

1.1 “Defect” means any defect in the material or workmanship of the Helsi Ice Plunge that means that it is unusable for normal operation, but, for the avoidance of doubt, excludes:

(a) defects or failures that are caused or contributed to by any:

(i) modification to that Helsi Ice Plunge made or authorised by the Purchaser, that Clearlight has not authorised in writing in advance; 

(ii) Excluded Matter; and

(b) fair wear and tear of the Helsi Ice Plunge,

and references to Defective have a corresponding meaning.

1.2 “Excluded Matter” means any matter stated under clause 4 of this warranty.

1.3 “Helsi Ice Plunge” includes the factory installed power supply and any authorised accessory supplied by us (or our authorised distributors or resellers) with a Helsi Ice Plunge.

1.4 “Regular Use” means using the Helsi Ice Plunge in accordance with its user manual and as it is intended to be used. 

1.5 “User Manual” means the product/user manual which is supplied or made available by us for the Helsi Ice Plunge which contains instructions for the installation, maintenance and use of the Helsi Ice Plunge.

1.6 “Warranty Period” is two (2) years.

1.7 In this warranty:

(a) the singular includes the plural number and vice versa;

(b) "includes" and “including” mean respectfully "includes" and “including” but without limitation;

(c) a word or phrase which is given a defined meaning in this Deed, any other part of speech or grammatical form in respect of such word or phrase has a corresponding meaning; 

(d) a heading is for reference only. It does not affect the meaning or interpretation of this warranty.

2. Warranty Activation Requirement

2.1 To be eligible for the warranty described in this document, the warranty for each product must be activated within 30 days from the date of purchase by:

(a) visiting our website at https://au.helsi.life/pages/warranty and navigate to the Warranty Registration page; and

(b) completing and submitting the warranty activation form with the required information, including the product serial number and proof of purchase.

2.2 If You do not activate the warranty within 30 days, Your warranty will come into effect immediately on the date of purchase, and we will be entitled to and will assume that there were no faults, issues, or defects with the Helsi Ice Plunge or related parts or the installation process.

3. General Coverage

3.1 This warranty applies to any Defect:

(a) due to faulty materials or quality in the Helsi Ice Plunge;

(b) that appears during or subsequent to Regular Use of the Helsi Ice Plunge in accordance with the parameters outlined in the User Manual,

and that the Purchaser provides written notice to Clearlight within the Warranty Period, which notice must set out:

(c) details of the alleged Defect and any applicable circumstances surrounding the Defect, including, where applicable, photographs and video of the Helsi Ice Plunge (where capable of being captured); and

(d) proof of purchase for the Helsi Ice Plunge from an authorised distributor or reseller of Clearlight (where applicable), which clearly shows the date and place of purchase and/or such other documentation as may reasonably be required by Clearlight.

3.2 In the case where a Helsi Ice Plunge is repaired or replaced, the replaced or repaired Helsi Ice Plunge will be subject to the remainder of the original Warranty Period or a period of three (3) months, whichever is greater.

4. Warranty Exclusions

4.1 This warranty does not apply to or cover any damage or malfunction to the Helsi Ice Plunge:

(a) that is normal wear and tear of the Helsi Ice Plunge;

(b) that is used for commercial purposes;

(c) caused by the misuse, abuse, negligence or otherwise not using it in the manner intended as provided in its User Manual, including but not limited to failing to operate, maintain and/or clean the product in accordance with the User Manual and/or neglecting to address minor issues or abnormalities which escalate into more significant issues over time;

(d) from modifications, repairs or other work by anyone other than by a person authorised by Clearlight;

(e) caused by accidents, including but not limited to dropping the product, kicking or walking into the product, exposure to water (unless specified as waterproof), or improper installation where that installation was not performed by us;

(f) caused by the Helsi Ice Plunge being installed or used not inside a structure which is secure from weather and that is weatherproof;

(g) environmental exposure (including but not limited to storms, direct or indirect sunlight, snow, ice) or exposure to excessive heat, moisture, water, ice, snow, dampness or humidity;

(h) caused by adverse external conditions such as power surges and dips or thunderstorm activity, incorrect voltage, power supply or non-authorised electrical connections, exposure to abnormally corrosive conditions, use of non-authorised and non-standard parts, use of defective and/or incompatible parts;

(i) caused by usage that is not Regular Use or not in accordance with any other usage times contained within the User Manual;

(j) caused by external factors such as sharp objects, excessive force or improper storage;

(k) resulting from chemicals or other substances or cleaning methods not strictly in accordance with the User Manual;

(l) caused by the Purchaser, or any person entrusted with the Helsi Ice Plunge by the Purchaser, failing to follow Clearlight’s oral or written instructions as to the storage, installation, use and maintenance of the Helsi Ice Plunge;

(m) improper handling or transportation of the Helsi Ice Plunge, including failure to adhere to the recommendations within the User Manual;

(n) caused by external objects or beings (including animals) hitting, climbing or falling on or entering the Helsi Ice Plunge;

(o) from water leaking, draining or overflowing from the Helsi Ice Plunge;

(p) as a result of the temperature of the Helsi Ice Plunge or its contents;

(q) caused by condensation and poor water quality, including high mineral content and contaminants;

(r) where the Helsi Ice Plunge is located outdoors and has not had the lockable lid placed on it when not in use. 

4.2 We do not warrant that the app is compatible with all devices. It is the Purchaser’s and any user’s responsibility to ensure proper connectivity to the app and proper setup and functionality of any Wifi. Issues with any personal device, internet connectivity or user error are specifically excluded.

4.3 We do not warrant consumable parts of the Helsi Ice Plunge that are expected to degrade over time, such as but not limited to batteries, light bulbs (other than LEDs), batteries, UV lamps, filters and Ozone generators unless failure has occurred due to a defect in materials or quality.

4.4 Non-factory installed components, parts and accessories are not warranted against Defects in material or quality, and may cause or contribute to Defects arising in the Helsi Ice Plunge and its parts and components that otherwise would be warranted. If a Helsi Ice Plunge and its parts and components are exposed to non-approved modifications or parts, this entire warranty is voidable at our option. 

4.5 To the maximum extent permitted by law, Clearlight’s determination of the existence of any Defect and the cause of any Defect will be conclusive.

4.6 The warranties provided in the warranty do not apply at all where:

(a) the Helsi Ice Plunge was classified as a display model at the time of purchase by the Purchaser; 

(b) the Purchaser is unable to provide proof of purchase documentation;

(c) the Helsi Ice Plunge was improperly installed (unless it was installed by us);

(d) the Helsi Ice Plunge was not properly used and/or maintained in accordance with the User Manual;

(e) any of the components of the Helsi Ice Plunge have been tampered with;

(f) the Purchaser is a corporation or other entity that is not a natural person.

5. Claim Process

5.1 Steps to Make a Warranty Claim

(a) Contact Customer Support: Contact Clearlight Customer Support via the chat bubble on our website  https://au.helsi.life/pages/contact .

(b) Complete the Warranty Claim and submit all relevant and prompted information.

5.2 Faulty Products

(a) If we determine that the Helsi Ice Plunge is Defective or not as described, we may first attempt to repair the Helsi Ice Plunge. You must allow our technician’s reasonable access to the Helsi Ice Plunge to inspect, assess and repair the product. 

(b) If our technicians determine that a repair is not possible, we will provide a replacement product or refund to You the purchase price paid for the product, as per Your preference. If the product is being returned to us, we will cover the cost of the return and provide You with instructions on how the product may be returned.

(c) If You elect for a replacement product, Clearlight may deliver to You a different product provided that it shall be substantially the same as, or superior to the type and specification of the product which is being replaced, in the event that Clearlight has discontinued manufacturing or supplying the Defective product at the time of supply.

6. Returns Policy

6.1 Change of Mind

We understand that sometimes You may change Your mind about a purchase. However, please note that we do not offer or accept returns for change-of-mind situations. Please consider Your purchase carefully and contact our team if You have any questions before making Your purchase.

7. Limitation of Liability

7.1 Clearlight’s liability under this warranty is limited to repairing or replacing Defective Helsi Ice Plunge or refunding the purchase price. Clearlight is not responsible for any consequential, indirect, incidental, special or punitive damages or losses, whether direct or indirect, from any cause whatsoever arising from the use or inability to use the product. This includes any financial losses if the product is used commercially.

7.2 Under no circumstances will Clearlight be liable for any special or consequential damages including, but not limited to loss of use, loss of profits, loss of sales or business, loss of agreements or contracts, loss of anticipated savings or loss or damage to goodwill, of any kind.

7.3 Under no circumstances is Clearlight liable to any third party for any loss or damage whatsoever which arises from Your having or use of a Helsi Ice Plunge.

7.4 You release Clearlight from all liability in respect of personal injury or death or damage or loss of property of any person including yourself arising wholly or in part from Your acts, omissions, negligence, breach of duty, breach of contract or breach of this Warranty to the extent allowed by law.

8. Disclaimer

8.1 To the fullest extent allowed by law: 

(a) all implied warranties are hereby disclaimed in their entirety; 

(b) this limited warranty takes the place of all other warranties, express or implied;

(c) this warranty supersedes any other warranties, including those from affiliates, agents or distributors.

8.2 The Helsi Ice Plunge is not a medical device and nothing in this warranty or the User Manual is or is intended to be medical advice. We do not warrant that any Helsi Ice Plunge will provide any particular or intended result, pain relief or that use of a Helsi Ice Plunge is appropriate for the user’s circumstances.

8.3 We recommend that every user of a Helsi Ice Plunge consults with a medical professional before using any of our products. 

8.4 It is the responsibility of the user of the Helsi Ice Plunge to, and we recommend that each user of the Helsi Ice Plunge obtain advice from a suitably qualified medical expert or professional regarding the use of a Helsi Ice Plunge prior to such use, and that the user complies with any recommendations and advice provided. It is the user’s responsibility to practise safe use of the Helsi Ice Plunge.

8.5 You must at all times comply with all applicable laws and regulations when installing, using or moving any Helsi Ice Plunge.

9. Consumer Rights

9.1 These warranties are in addition to (and separate from) statutory warranties and are for the benefit of natural person Purchasers in a residential or domestic (consumer) context only.  These warranties do not apply to corporate purchasers, or for use in a commercial context.  

9.2 Nothing in this warranty purports to modify or exclude the conditions, warranties and undertakings, and other legal rights, under the Australian Competition and Consumer Act and other Australian laws.

10. Contact Information

10.1 For any questions or to make a warranty claim, please contact:

Clearlight Saunas Australia Pty Ltd ABN 18 603 858 108

2/78 Rajah Road, Ocean Shores, NSW, 2483, Australia 

Phone: (02) 9000 1975

Email: support@helsi.life 

11. Additional terms

11.1 Transferability 

This warranty may not be transferred, sold, donated, gifted or assigned to a third party except with the prior written consent of Clearlight, in its sole and absolute discretion. Absent written consent, only the original purchaser can make claims hereunder. 

11.2 No Modification

No agent, dealer, distributor, service company or other party is authorised to change, modify, or extend the terms of this warranty in any manner whatsoever. Any warranty so provided shall be solely their separate obligation.

11.3 Governing Law

This warranty and any dispute or claim arising out of or in connection with it or its subject matter formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of New South Wales, Australia. 

11.4 Severability

If any term of this warranty is found to be invalid, illegal or unenforceable, that term is severed from this warranty and the remaining provisions shall remain in full force and effect.

Helsi Ice Plunge Warranty (Commercial)

Clearlight Saunas Australia Pty Ltd ABN 18 603 858 108 (“Clearlight”, “we”, “us”, “our”) is dedicated to providing high-quality wellness products to enhance your health and well-being. This warranty is provided to the original purchaser (“You”, “Your”, “Purchaser”) of our Helsi Ice Plunge and ensures that this product is free from defects in material and quality under regular use and service.

1. Definitions and interpretation

1.1 “Defect” means any defect in the material or workmanship of the Helsi Ice Plunge that means that it is unusable for normal operation, but, for the avoidance of doubt, excludes:

(a) defects or failures that are caused or contributed to by any:

(i) modification to that Helsi Ice Plunge made or authorised by the Purchaser, that Clearlight has not authorised in writing in advance; 

(ii) Excluded Matter; and

(b) fair wear and tear of the Helsi Ice Plunge,

and references to Defective have a corresponding meaning.

1.2 “Excluded Matter” means any matter stated under clause 4 of this warranty.

1.3 “Helsi Ice Plunge” includes the factory installed power supply and any authorised accessory supplied by us (or our authorised distributors or resellers) with a Helsi Ice Plunge.

1.4 “Regular Use” means using the Helsi Ice Plunge in accordance with its user manual and as it is intended to be used. 

1.5 “User Manual” means the product/user manual which is supplied or made available by us for the Helsi Ice Plunge which contains instructions for the installation, maintenance and use of the Helsi Ice Plunge.

1.6 “Warranty Period” is two (2) years.

1.7 In this warranty:

(a) the singular includes the plural number and vice versa;

(b) "includes" and “including” mean respectfully "includes" and “including” but without limitation;

(c) a word or phrase which is given a defined meaning in this Deed, any other part of speech or grammatical form in respect of such word or phrase has a corresponding meaning; 

(d) a heading is for reference only. It does not affect the meaning or interpretation of this warranty.

2. Warranty Activation Requirement

2.1 To be eligible for the warranty described in this document, the warranty for each product must be activated within 30 days from the date of purchase by:

(a) visiting our website at https://au.helsi.life/pages/warranty and navigate to the Warranty Registration page; and

(b) completing and submitting the warranty activation form with the required information, including the product serial number and proof of purchase.

2.2 If You do not activate the warranty within 30 days, Your warranty will come into effect immediately on the date of purchase, and we will be entitled to and will assume that there were no faults, issues, or defects with the Helsi Ice Plunge or related parts or the installation process.

3. General Coverage

3.1 This warranty applies to any Defect:

(a) due to faulty materials or quality of workmanship in the Helsi Ice Plunge;

(b) that appears during or subsequent to Regular Use of the Helsi Ice Plunge in accordance with the parameters outlined in the User Manual,

1. and that the Purchaser provides written notice to Clearlight within the Warranty Period, which notice must set out:

(c) details of the alleged Defect and any applicable circumstances surrounding the Defect, including, where applicable, photographs and video of the Helsi Ice Plunge (where capable of being captured); and

(d) proof of purchase for the Helsi Ice Plunge from an authorised distributor or reseller of Clearlight (where applicable), which clearly shows the date and place of purchase and/or such other documentation as may reasonably be required by Clearlight.

3.2 In the case where a Helsi Ice Plunge is repaired or replaced, the replaced or repaired Helsi Ice Plunge will be subject to the remainder of the original Warranty Period or a period of three (3) months, whichever is greater.

4. Warranty Exclusions

4.1 This warranty does not apply to or cover any damage or malfunction to the Helsi Ice Plunge:

(a) that is normal wear and tear of the Helsi Ice Plunge;

(b) caused by the misuse, abuse, negligence or otherwise not using it in the manner intended as provided in its User Manual, including but not limited to failing to operate, maintain and/or clean the product in accordance with the User Manual and/or neglecting to address minor issues or abnormalities which escalate into more significant issues over time;

(c) from modifications, repairs or other work by anyone other than by a person authorised by Clearlight;

(d) caused by accidents, including but not limited to dropping the product, kicking or walking into the product, exposure to water (unless specified as waterproof), or improper installation where that installation was not performed by us;

(e) caused by the Helsi Ice Plunge being installed or used not inside a structure which is secure from weather and that is weatherproof;

(f) environmental exposure (including but not limited to storms, direct or indirect sunlight, snow, ice) or exposure to excessive heat, moisture, water, ice, snow, dampness or humidity;

(g) caused by adverse external conditions such as power surges and dips or thunderstorm activity, incorrect voltage, power supply or non-authorised electrical connections, exposure to abnormally corrosive conditions, use of non-authorised and non-standard parts, use of defective and/or incompatible parts;

(h) caused by usage that is not Regular Use or not in accordance with any other usage times contained within the User Manual;

(i) caused by external factors such as sharp objects, excessive force or improper storage;

(j) resulting from chemicals or other substances or cleaning methods not strictly permitted as stated in accordance with the User Manual;

(k) caused by the Purchaser, or any person entrusted with the Helsi Ice Plunge by the Purchaser, failing to follow Clearlight’s oral or written instructions as to the storage, installation, use and maintenance of the Helsi Ice Plunge;

(l) improper handling or transportation of the Helsi Ice Plunge, including failure to adhere to the recommendations within the User Manual;

(m) caused by external objects or beings (including animals) hitting, climbing or falling on or entering the Helsi Ice Plunge;

(n) from water leaking, draining or overflowing from the Helsi Ice Plunge;

(o) as a result of the temperature of the Helsi Ice Plunge or its contents;

(p) caused by condensation and poor water quality, including high mineral content and contaminants; 

(q) where the Helsi Ice Plunge is located outdoors and has not had the lockable lid placed on it when not in use. 

4.2 We do not warrant that the app is compatible with all devices. It is the Purchaser’s and any user’s responsibility to ensure proper connectivity to the app and proper setup and functionality of any Wifi. Issues with any personal device, internet connectivity or user error are specifically excluded.

Wifi connectivity, wifi configuration, and app setup and usability are not the responsibility of Clearlight. Users are solely responsible for ensuring proper setup and functionality of wifi connectivity and the Helsi IcePlunge app.

The Helsi IcePlunge must be kept within 10 metres of the router for optimal wifi connectivity. Users will need to ensure they have procured compatible, up to date hardware. 

4.3 We do not warrant consumable parts of the Helsi Ice Plunge that are expected to degrade over time, such as but not limited to batteries, light bulbs (other than LEDs), batteries, UV lamps, filters and Ozone generators unless failure has occurred due to a defect in materials or quality.

4.4 Non-factory installed components, parts and accessories are not warranted against Defects in material or quality, and may cause or contribute to Defects arising in the Helsi Ice Plunge and its parts and components that otherwise would be warranted. If a Helsi Ice Plunge and its parts and components are exposed to non-approved modifications or parts, this entire warranty is voidable at our option. 

4.5 To the maximum extent permitted by law, Clearlight’s determination of the existence of any Defect and the cause of any Defect will be conclusive.

4.6 The warranties provided in the warranty do not apply at all where:

(a) the Helsi Ice Plunge was classified as a display model at the time of purchase by the Purchaser; 

(b) the Purchaser is unable to provide proof of purchase documentation;

(c) the Helsi Ice Plunge was improperly installed (unless it was installed by us);

(d) the Helsi Ice Plunge was not properly used and/or maintained in accordance with the User Manual;

(e) any of the components of the Helsi Ice Plunge have been tampered with;

(f) the Purchaser is a corporation or other entity that is not a natural person.

5. Claim Process

5.1 Steps to Make a Warranty Claim

(a) Contact Customer Support: Contact Clearlight Customer Support via the chat bubble on our website  https://au.helsi.life/pages/contact.

(b) Complete the Warranty Claim and submit all relevant and prompted information.

5.2 Faulty Products

(a) If we determine that the Helsi Ice Plunge is Defective or not as described, we may first attempt to repair the Helsi Ice Plunge. You must allow our technician’s reasonable access to the Helsi Ice Plunge to inspect, assess and repair the product. 

(b) If our technicians determine that a repair is not possible, we will provide a replacement product or refund to you the purchase price paid for the product, as per Your preference. If the product is being returned to us, we will cover the cost of the return and provide You with instructions on how the product may be returned.

(c) If you elect for a replacement product, Clearlight may deliver to you a different product provided that it shall be substantially the same as, or superior to the type and specification of the product which is being replaced, in the event that Clearlight has discontinued manufacturing or supplying the defective product at the time of supply.

6. Returns Policy

6.1 Change of Mind

We understand that sometimes You may change Your mind about a purchase. However, please note that we do not offer or accept returns for change-of-mind situations. Please consider Your purchase carefully and contact our team if You have any questions before making Your purchase.

7. Limitation of Liability

7.1 Clearlight’s liability under this warranty is limited to repairing or replacing Defective Helsi Ice Plunge or refunding the purchase price. Clearlight is not responsible for any consequential, indirect, incidental, special or punitive damages or losses, whether direct or indirect, from any cause whatsoever arising from the use or inability to use the product. This includes any financial losses if the product is used commercially.

7.2 Under no circumstances will Clearlight be liable for any special or consequential damages including, but not limited to loss of use, loss of profits, loss of sales or business, loss of agreements or contracts, loss of anticipated savings or loss or damage to goodwill, of any kind.

7.3 Under no circumstances is Clearlight liable to any third party for any loss or damage whatsoever which arises from Your having or use of a Helsi Ice Plunge.

7.4 You release Clearlight from all liability in respect of personal injury or death or damage or loss of property of any person including yourself arising wholly or in part from Your acts, omissions, negligence, breach of duty, breach of contract or breach of this Warranty to the extent allowed by law.

8. Disclaimer

8.1 To the fullest extent allowed by law: 

(a) all implied warranties are hereby disclaimed in their entirety; 

(b) this limited warranty takes the place of all other warranties, express or implied;

(c) this warranty supersedes any other warranties, including those from affiliates, agents or distributors.

8.2 The Helsi Ice Plunge is not a medical device and nothing in this warranty or the User Manual is or is intended to be medical advice. We do not warrant that any Helsi Ice Plunge will provide any particular or intended result, pain relief or that use of a Helsi Ice Plunge is appropriate for the user’s circumstances.

8.3 We recommend that every user of a Helsi Ice Plunge consults with a medical professional before using any of our products. 

8.4 It is the responsibility of the user of the Helsi Ice Plunge to, and we recommend that each user of the Helsi Ice Plunge obtain advice from a suitably qualified medical expert or professional regarding the use of a Helsi Ice Plunge prior to such use, and that the user complies with any recommendations and advice provided. It is the user’s responsibility to practise safe use of the Helsi Ice Plunge.

8.5 You must at all times comply with all applicable laws and regulations when installing, using or moving any Helsi Ice Plunge.

9. Consumer Rights

9.1 These warranties are in addition to (and separate from) statutory warranties and are for the benefit of natural person Purchasers in a residential or domestic (consumer) context only.  These warranties do not apply to corporate purchasers, or for use in a commercial context.  

9.2 Nothing in this warranty purports to modify or exclude the conditions, warranties and undertakings, and other legal rights, under the Australian Competition and Consumer Act and other Australian laws.

10. Contact Information

10.1 For any questions or to make a warranty claim, please contact:

Clearlight Saunas Australia Pty Ltd ABN 18 603 858 108

2/78 Rajah Road, Ocean Shores, NSW, 2483, Australia 

Phone: (02) 9000 1975

Email: support@helsi.life 

11. Additional terms

11.1 Transferability 

2. This warranty may not be transferred, sold, donated, gifted or assigned to a third party except with the prior written consent of Clearlight, in its sole and absolute discretion. Absent written consent, only the original purchaser can make claims hereunder. 

11.2 No Modification

2. No agent, dealer, distributor, service company or other party is authorised to change, modify, or extend the terms of this warranty in any manner whatsoever. Any warranty so provided shall be solely their separate obligation.

11.3 Governing Law

This warranty and any dispute or claim arising out of or in connection with it or its subject matter formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of New South Wales, Australia. 

11.4 Severability

If any term of this warranty is found to be invalid, illegal or unenforceable, that term is severed from this warranty and the remaining provisions shall remain in full force and effect.

Helsi Red Light Products Warranty

Clearlight Saunas Australia Pty Ltd ABN 18 603 858 108 (“Clearlight”, “we”, “us”, “our”) is dedicated to providing high-quality wellness products to enhance your health and well-being. This warranty is provided to the original natural purchaser (“You”, “Your”, “Purchaser”) of our Helsi Red Light Therapy Products and applies to each of our Helsi Red Light Therapy Products and ensures that these products are free from defects in material and quality under regular use and service.

1. Definitions and interpretation

1.1 “Defect” means any defect in the material or workmanship of the Helsi Red Light Therapy Products that means that it is unusable for normal operation, but, for the avoidance of doubt, excludes:

(a) defects or failures that are caused or contributed to by any:

(i) modification to that Helsi Red Light Therapy Products made or authorised by the Purchaser, that Clearlight has not authorised in writing in advance; 

(ii) Excluded Matter; and

(b) fair wear and tear of the Helsi Red Light Therapy Products,

and references to Defective have a corresponding meaning.

1.2 “Excluded Matter” means any matter stated under clause 4 of this warranty.

1.3 “Helsi Red Light Therapy Products” means each of the following:

(a) Helsi Go;

(b) Helsi Mini;

(c) Helsi Plus;

(d) Helsi Pro; 

(e) Helsi Max,

and includes the factory installed power supply and any authorised accessory supplied by us (or our authorised distributors or resellers) with a Helsi Red Light Therapy unit.

1.4 “Regular Use” means using the Helsi Red Light Therapy Products for the recommended duration (typically 5-30 minutes per session) and frequency (up to four (4) times daily) as outlined in its User Manual, and only using it for no more than one (1) session per day per person.

1.5 “User Manual” means the product/user manual which is supplied or made available by us for the Helsi Red Light Therapy Products which contains instructions for the installation, maintenance and use of the Helsi Red Light Therapy Products.

1.6 “Warranty Period” means three (3) years.

1.7 In this warranty:

(a) the singular includes the plural number and vice versa;

(b) "includes" and “including” mean respectfully "includes" and “including” but without limitation;

(c) a word or phrase which is given a defined meaning in this Deed, any other part of speech or grammatical form in respect of such word or phrase has a corresponding meaning; 

(d) a heading is for reference only. It does not affect the meaning or interpretation of this warranty.

2. Warranty Activation Requirement

2.1 To be eligible for the warranty described in this document, the warranty for each Helsi Red Light Therapy Product must be activated within 30 days from the date of purchase by:

(a) visiting our website at https://au.helsi.life/pages/warranty and navigate to the Warranty Registration page; and

(b) completing and submitting the warranty activation form with the required information, including the product serial number and proof of purchase.

2.2 If You do not activate the warranty within 30 days, Your warranty will come into effect immediately on the date of purchase, and we will be entitled to and will assume that there were no faults, issues, or defects with the Helsi Red Light Therapy Products or related parts or the installation process.

3. General Coverage

3.1 This warranty applies to any Defect:

(a) due to faulty materials or quality in the Helsi Red Light Therapy Product;

(b) that appears during or subsequent to Regular Use of the Helsi Red Light Therapy Product in accordance with the parameters outlined in the User Manual,

and that the Purchaser provides written notice to Clearlight within the Warranty Period, which notice must set out:

(c) details of the alleged Defect and any applicable circumstances surrounding the Defect, including, where applicable, photographs and video of the Helsi Red Light Therapy Products (where capable of being captured); and

(d) proof of purchase for the Helsi Red Light Therapy Product from an authorised distributor or reseller of Clearlight (where applicable), which clearly shows the date and place of purchase and/or such other documentation as may reasonably be required by Clearlight.

3.2 In the case where a Helsi Red Light Therapy Product is repaired or replaced, the replaced or repaired Helsi Red Light Therapy Product will be subject to the remainder of the original Warranty Period or a period of three (3) months, whichever is greater.

4. Warranty Exclusions

4.1 This warranty does not apply to or cover any damage or malfunction to the Helsi Red Light Therapy Product:

(a) that is normal wear and tear of the Helsi Red Light Therapy Product;

(b) that is used for commercial purposes;

(c) caused by the misuse, abuse, negligence or otherwise not using it in the manner intended as provided in its User Manual, including but not limited to failing to operate, maintain and/or clean the product in accordance with the User Manual and/or neglecting to address minor issues or abnormalities which escalate into more significant issues over time;

(d) from modifications, repairs or other work by anyone other than by a person authorised by Clearlight;

(e) caused by accidents, including but not limited to dropping the product, kicking or walking into the product, exposure to water (unless specified as waterproof), or improper installation where that installation was not performed by us;

(f) caused by the Helsi Red Light Therapy Product being installed or used not inside a structure which is secure from weather and that is weatherproof;

(g) environmental exposure (including but not limited to storms, direct or indirect sunlight, snow, ice) or exposure to excessive heat, moisture, water, ice, snow, dampness or humidity;

(h) caused by adverse external conditions such as power surges and dips or thunderstorm activity, incorrect voltage, power supply or non-authorised electrical connections, exposure to abnormally corrosive conditions, use of non-authorised and non-standard parts, use of defective and/or incompatible parts;

(i) caused by usage exceeding Regular Use or not in accordance with any other usage times contained within the User Manual;

(j) caused by external factors such as sharp objects, excessive force or improper storage;

(k) resulting from chemicals or other substances or cleaning methods not strictly in accordance with the User Manual;

(l) caused by the Purchaser, or any person entrusted with the Helsi Red Light Therapy Product by the Purchaser, failing to follow Clearlight’s oral or written instructions as to the storage, installation, use and maintenance of the Helsi Red Light Therapy Product;

(m) improper handling or transportation of the Helsi Red Light Therapy Product, including failure to adhere to the recommendations within the User Manual.

4.2 We do not warrant that the app is compatible with all devices. It is the Purchaser’s and any user’s responsibility to ensure proper connectivity to the app and proper setup and functionality of any Wifi. Issues with any personal device, internet connectivity or user error are specifically excluded.

4.3 We do not warrant consumable parts of the Helsi Red Light Therapy Product that are expected to degrade over time, such as but not limited to batteries, light bulbs (other than LEDs), batteries, UV lamps, filters and Ozone generators unless failure has occurred due to a defect in materials or quality.

4.4 Non-factory installed components, parts and accessories are not warranted against Defects in material or quality, and may cause or contribute to Defects arising in Helsi Red Light Therapy Products and its parts and components that otherwise would be warranted. If a Helsi Red Light Therapy Product and its parts and components are exposed to non-approved modifications or parts, this entire warranty is voidable at our option. 

4.5 To the maximum extent permitted by law, Clearlight’s determination of the existence of any Defect and the cause of any Defect will be conclusive.

4.6 The warranties provided in the warranty do not apply at all where:

(a) the Helsi Red Light Therapy Product was classified as a display model at the time of purchase by the Purchaser; 

(b) the Purchaser is unable to provide proof of purchase documentation;

(c) the Helsi Red Light Therapy Product was improperly installed (unless it was installed by us);

(d) the Helsi Red Light Therapy Product was not properly used and/or maintained in accordance with the User Manual;

(e) any of the components of the Helsi Red Light Therapy Product have been tampered with;

(f) the Purchaser is a corporation or other entity that is not a natural person.

5. Claim Process

5.1 Steps to Make a Warranty Claim

(a) Contact Customer Support: Contact Clearlight Customer Support via the chat bubble on our website https://au.helsi.life/pages/contact .

(b) Complete the Warranty Claim and submit all relevant and prompted information.

5.2 Faulty Products

(a) If we determine that the Helsi Red Light Therapy Product is Defective or not as described, we may first attempt to repair the product. You must allow our technician’s reasonable access to the Helsi Red Light Therapy Product to inspect, assess and repair the product. 

(b) If our technicians determine that a repair is not possible, we will provide a replacement product or refund to You the purchase price paid for the product, as per Your preference. If the product is being returned to us, we will cover the cost of the return and provide You with instructions on how the product may be returned.

(c) If You elect for a replacement product, Clearlight may deliver to You a different product provided that it shall be substantially the same as, or superior to the type and specification of the product which is being replaced, in the event that Clearlight has discontinued manufacturing or supplying the Defective product at the time of supply.

6. Returns Policy

6.1 Change of Mind

We understand that sometimes You may change Your mind about a purchase. However, please note that we do not offer or accept returns for change-of-mind situations. Please consider Your purchase carefully and contact our team if You have any questions before making Your purchase.

7. Limitation of Liability

7.1 Clearlight’s liability under this warranty is limited to repairing or replacing Defective Helsi Red Light Therapy Products or refunding the purchase price. Clearlight is not responsible for any consequential, indirect, incidental, special or punitive damages or losses, whether direct or indirect, from any cause whatsoever arising from the use or inability to use the product. This includes any financial losses if the product is used commercially.

7.2 Under no circumstances will Clearlight be liable for any special or consequential damages including, but not limited to loss of use, loss of profits, loss of sales or business, loss of agreements or contracts, loss of anticipated savings or loss or damage to goodwill, of any kind.

7.3 Under no circumstances is Clearlight liable to any third party for any loss or damage whatsoever which arises from Your having or use of a Helsi Red Light Therapy Product.

7.4 You release Clearlight from all liability in respect of personal injury or death or damage or loss of property of any person including yourself arising wholly or in part from Your acts, omissions, negligence, breach of duty, breach of contract or breach of this Warranty to the extent allowed by law.

8. Disclaimer

8.1 To the fullest extent allowed by law: 

(a) all implied warranties are hereby disclaimed in their entirety; 

(b) this limited warranty takes the place of all other warranties, express or implied;

(c) this warranty supersedes any other warranties, including those from affiliates, agents or distributors.

8.2 The Helsi Red Light Therapy Products are not medical devices and nothing in this warranty or the User Manual is or is intended to be medical advice. We do not warrant that any Helsi Red Light Therapy Product will provide any particular or intended result, pain relief or that use of Helsi Red Light Therapy Products is appropriate for the user’s circumstances.

8.3 We recommend that every user of a Helsi Red Light Therapy Product consults with a medical professional before using any of our products. 

8.4 It is the responsibility of the user of the Helsi Red Light Therapy Product to, and we recommend that each user of the Helsi Red Light Therapy Product obtain advice from a suitably qualified medical expert or professional regarding the use of the Helsi Red Light Therapy Products prior to such use, and that the user complies with any recommendations and advice provided. It is the user’s responsibility to practise safe use of the Helsi Red Light Therapy Products.

8.5 You must at all times comply with all applicable laws and regulations when installing, using or moving any Helsi Red Light Therapy Products.

9. Consumer Rights

9.1 These warranties are in addition to (and separate from) statutory warranties and are for the benefit of natural person Purchasers in a residential or domestic (consumer) context only.  These warranties do not apply to corporate purchasers, or for use in a commercial context.  

9.2 Nothing in this warranty purports to modify or exclude the conditions, warranties and undertakings, and other legal rights, under the Australian Competition and Consumer Act and other Australian laws.

10. Contact Information

10.1 For any questions or to make a warranty claim, please contact:

Clearlight Saunas Australia Pty Ltd ABN 18 603 858 108

2/78 Rajah Road, Ocean Shores, NSW, 2483, Australia 

Phone: (02) 9000 1975

Email: support@helsi.life 

11. Additional terms

11.1 Transferability 

This warranty may not be transferred, sold, donated, gifted or assigned to a third party except with the prior written consent of Clearlight, in its sole and absolute discretion. Absent written consent, only the original purchaser can make claims hereunder. 

11.2 No Modification

No agent, dealer, distributor, service company or other party is authorised to change, modify, or extend the terms of this warranty in any manner whatsoever. Any warranty so provided shall be solely their separate obligation.

11.3 Governing Law

This warranty and any dispute or claim arising out of or in connection with it or its subject matter formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of New South Wales, Australia. 

11.4 Severability

If any term of this warranty is found to be invalid, illegal or unenforceable, that term is severed from this warranty and the remaining provisions shall remain in full force and effect.